COVID-19 Member Support

Here at Friday Health Plans, we’ve taken several steps to ensure you are supported and can access needed care during the ongoing coronavirus threat.

$0 COVID-19 Testing and Treatment 

  • Friday Health Plans will cover testing and treatment of COVID-19 at no cost to members–no coinsurance and no copays.
  • Friday is now offering $0 Teladoc visits. Members can use Teladoc to speak with a doctor by phone or video 24/7 at no cost. Doctors can answer member’s questions about the coronavirus, evaluate their health risk, and support members to help relieve symptoms, addressing both physical and mental health.

Connect with remote doctor resources for free–sign up for Teladoc

For a limited time, you can talk to a doctor by phone or live video at no cost through Teladoc. Doctors can answer questions about the coronavirus, evaluate your health risk and if you need medical testing provide support to help relieve symptoms, addressing both physical and mental health needs. Create a Teladoc account now.

Please note that Teladoc is expecting longer than usual wait times due to an increase in demand. As healthcare needs continue to increase, you can do the following to prepare for a Teladoc appointment:

  • If you’re new to Teladoc, review the FAQ’s on their website.
  • For the fastest support, access Teladoc through the mobile App or web
  • Before your first visit, set up your Teladoc account, including completing your medical history on your account set up page. Completing your medical history ahead of time can accelerate visit requests.
  • Teladoc recognizes that unexpected wait times can be frustrating, especially when you’re not feeling well and have updated your phone, web, and App messaging to notify you when there is higher than usual call volumes.

Home health coverage 

For patients who, as determined by a medical provider, can be appropriately monitored and treated at home, outside a health care facility setting, carriers are reminded that they must
provide coverage for necessary medical equipment and medications for in-home treatment. This may include the following durable medical equipment and medications as deemed
medically necessary by the treating provider:

  • Pulse oximeter
  • Oxygen
  • Any medications determined to be medically appropriate for the treatment of COVID-19
  • Home infusion therapy
  • Electrocardiographs and cardiac monitors

Friday Health Plans will eliminate any prior authorization requirements and otherwise expedite requests for these home health services.

Assess your risk, and know testing rules

The news about coronavirus has certainly heightened worry and may send you running to the doctor for a coronavirus test at the first sign of a sniffle. Please exercise good judgement—it’s critical our ERs, urgent cares and doctor’s offices are for people who are truly sick and at risk. And let’s face it, hanging around a waiting room with sick people is the last place you want to be if you’re truly not sick.

The Colorado Department of Public Health and the Environment (CDPHE) has informed the public that not everyone with COVID-19 symptoms needs a test or will be able to get a test. CDPHE recommends you use telehealth services such as Teladoc (remember, you can use it for no cost!) or contact your health care provider. Follow the CDPHE’s website to follow the latest news about testing information.

As always, if you face a life-threatening illness or symptoms, head to your nearest emergency room or call 911. Not sure if you should call 911? Follow the CDPHE’s recommendations.

911 is for emergencies, not for information about COVID-19 or testing for it

Follow the Colorado Safer at Home Guidelines and Social Distancing Requirements

The Colorado “stay-at-home” order ended on April 26, and the “safer at home” phase began on April 27, what does this mean for the average person in Colorado?


  • Some businesses will open.
  • Stay at home as much as possible.
  • Practice good hygiene. Wash your hands frequently and don’t touch your face.
  • Wear a face covering or mask when you leave your home.
  • Connect with neighbors and loved ones virtually.

What are Social Distancing Requirements?

  • Keeping 6 feet of physical distance between all people at all times. The 6-foot rule does not apply to people who live in the same house as you — in other words, your roommates and family. But if you, your family, or your roommate gets sick, you or them must self-isolate.
  • Wash your hands often as you can. Wash with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol.
  • Wear non-medical, cloth face coverings when leaving your home for essential activities.
  • Covering coughs and sneezes. Use a tissue, then throw the tissue away. Use your sleeve or inner elbow if a tissue is not available.

Prescription refills

Friday Health Plans will cover an additional one-time early refill of any necessary prescriptions to make sure you have medications in the event you need to limit contact with others

The obvious stuff (but still so important!)

Keep it clean
Clean your hands with soap and water for 20 seconds after being in public areas, and if you’re around someone who isn’t feeling well. Also, clean frequently touched objects daily. Here’s how to make your own hand sanitizer if there’s none at your local store.

Avoid contact with sick people

Avoid close contact with people who are sick and practice social distancing. And if you get sick, stay home to avoid spreading the virus to others.

Access more COVID-19 resources and updates through the CDC  and the Colorado Department of Health and Environment. If you are not sick but have general questions about COVID-19, you can call CO HELP at 303-389-1687 or 1-877-462-2911.

Speak to a Health Plan Expert.

Friday Health Plans is open Monday – Friday, 8am – 5pm MST.
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