COVID-19 Member Support
As always, if you face a life-threatening illness or symptoms, head to your nearest emergency room or call 911. Not sure if you should call 911, call your primary physician or your nearest in-network emergency room for information.
Here at Friday Health Plans, we’ve taken several steps to ensure you are supported and can access needed care during the ongoing coronavirus threat.
$0 COVID-19 Testing and Treatment
- Friday Health Plans will cover testing and treatment of COVID-19 at no cost to members–no coinsurance and no copays.
- Friday is now offering $0 Teladoc visits. Members can use Teladoc to speak with a doctor by phone or video 24/7 at no cost. Doctors can answer member’s questions about the coronavirus, evaluate their health risk, and support members to help relieve symptoms, addressing both physical and mental health.
Friday Health Plans will cover the vaccine at $0 to members.
If you are required to pay upfront at an out-of-network provider, you can submit a request for reimbursement by sending a copy of your receipt and itemized statement from the provider to firstname.lastname@example.org. Please make sure the statement includes your name, service date, amount paid, and services charged.
What You Need to Know
- COVID-19 vaccines are safe and effective.
- Millions of people in the United States have received COVID-19 vaccines under the most intense safety monitoring in U.S. history.
- CDC recommends you get a COVID-19 vaccine as soon as possible.
- If you are fully vaccinated, you can resume activities that you did prior to the pandemic. Learn more about what you can do when you have been fully vaccinated.
Learn more COVID-19 vaccines on the CDC website.
Connect with remote doctor resources for free–sign up for Teladoc
You can talk to a doctor by phone or live video at no cost through Teladoc. Doctors can answer questions about the coronavirus, evaluate your health risk and if you need medical testing provide support to help relieve symptoms, addressing both physical and mental health needs. Create a Teladoc account now.
- If you’re new to Teladoc, review the FAQ’s on their website.
- For the fastest support, access Teladoc through the mobile App or web
- Before your first visit, set up your Teladoc account, including completing your medical history on your account set up page. Completing your medical history ahead of time can accelerate visit requests.
- Teladoc recognizes that unexpected wait times can be frustrating, especially when you’re not feeling well and have updated your phone, web, and App messaging to notify you when there is higher than usual call volumes.
Home health coverage
For patients who, as determined by a medical provider, can be appropriately monitored and treated at home, outside a health care facility setting, carriers are reminded that they must provide coverage for necessary medical equipment and medications for in-home treatment. This may include the following durable medical equipment and medications as deemed medically necessary by the treating provider:
- Any medications determined to be medically appropriate for the treatment of COVID-19
- Home infusion therapy
- Electrocardiographs and cardiac monitors
Assess your risk, and know testing rules
The news about coronavirus has certainly heightened worry and may send you running to the doctor for a coronavirus test at the first sign of a sniffle. Please exercise good judgement—it’s critical our ERs, urgent cares and doctor’s offices are for people who are truly sick and at risk. And let’s face it, hanging around a waiting room with sick people is the last place you want to be if you’re truly not sick.
Friday Health Plans will cover an additional one-time early refill of any necessary prescriptions to make sure you have medications in the event you need to limit contact with others
Access more COVID-19 resources and updates through the CDC.
This information is not medical advice. If you have any medical concerns, please reach out your doctor. As always, if you face a life-threatening illness or symptoms, head to your nearest emergency room or call 911.