May 21 2019

How to Use DispatchHealth


Remember the house call from way back in the day (like the 1930s back in the day)? When family doctors would walk five miles with their bulky doctor bags to visit sick folks laid up in their beds?

Well, we’re here to tell you the house call is officially back — and it’s faster, easier, and better than ever. Meet DispatchHealth, an in-network urgent care service in the comfort and convenience of your own home or workplace.

Currently serving Friday members in the Denver and Colorado Springs service areas, DispatchHealth is on-demand urgent care that comes straight to you. That’s right. A medical professional drives to you (within an hour of your request) and treats you where you’re most comfortable, for a $75 flat fee.

Here’s how it works:

1) Request Care

Requesting care is easy; simply use DispatchHealth’s mobile app or website to start the virtual triage process. Or, call them directly: (303) 500-1518.

2) Explain Your Symptoms

Dispatch providers will triage your symptoms over the phone to understand what’s wrong and get the right care en route.

3) Receive Care in Your Home

On average, DispatchHealth’s mobile teams arrive on-scene within an hour. They are ER trained and equipped to treat anything an Urgent Care can.

DispatchHealth treats a wide-range of conditions, like:

Common Ailments: Fever, Cough, Cold, Flu, Headaches / migraines, Urinary tract infection, Dehydration, Anxiety

Eye: Eye infection, Eye irritation, Pink eye, Styes

Skin: Rash, Skin infections, Skin lesions, Lacerations

Gastrointestinal: Upset stomach, Nausea / Vomiting, Diarrhea, Indigestion, Constipation

Musculoskeletal: Joint or back pain, Strains or sprains, Minor fractures

Respiratory: Asthma, Bronchitis, Seasonal allergies, Upper respiratory infection

Female Conditions: Urinary retention, Urinary tract infection

Male Conditions: Urinary retention, Urinary tract infection, Prostate inflammation

Ear, Nose & Throat: Strep throat or sore throat, Ear infection or pain, Sinus infection, Nasal congestion, Laryngitis, Nose bleeds

As always, if you have any questions about your plan, benefits, or service, call our friendly Colorado-based customer service team: 800-475-8466. We’re here to help!

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