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Payer ID: H0657
Mailing/Claims Address: Friday Health Plans, PO Box 21594, Eagan, MN 55121 (If you send a claim to the Sidney, NE PO Box, it will be forwarded).
Friday Health Plans partners with Zelis Payments to ensure quick, accurate, and timely payments are made to our providers. To obtain remittance advice (EOP) for claims, visit Zelis Payments’ website at: https://provider.zelispayments.com/registration.
For issues with logging in or to set up a new login account:
Call the Zelis Provider Service Line: 877-828-8770
Helpful Information when Working with Zelis
Providers may submit an appeal to either Zelis or Friday Health Plans if they disagree with a claim determination. If it is a Zelis denial, then the code will have a “z” at the end of the denial reason (e.g., 00504z). This is an identifier that the claim determination came from Zelis. Friday Health Plans will then forward the appeal request to Zelis for further review. If it is an appeal for any other denial reason such as Not Medically Necessary, Out of Timely, etc. then it would need to be submitted to Friday Health Plans. If the provider does not have the EOP, then they will need to call for claim status or verify the denial reason to truly know whether to submit an appeal to Zelis or Friday Health Plans.