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Health Insurance 101
We’ve outlined everything you need to know before diving into the health insurance shopping period.


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  • Glossary Insurance terms, made simple. Definitions of common phrases that are important to know for understanding health insurance coverage
  • FAQ Answers to frequently asked questions about eligibility, enrollment, member support and more
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Member Portal

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  • Make a payment
  • Access digital benefits card 
  • View claims history




Clinical Practice Guidelines

Provider Clinical Practice Guidelines are evidence-based peer-reviewed expert principles based on:
· Guidelines from nationally recognized health care organizations
· Peer-reviewed published medical journals
· Evidence-based consensus statements

Provider Clinical Practice Guidelines are evaluated and updated at least annually and are available to providers. Provider Clinical Practice Guidelines are complex and intended for use by healthcare professionals. They are not intended to provide medical advice or medical care. Medical advice and care should be discussed with the treating provider. Provider Clinical Practice Guidelines do not confirm benefit coverage. Specific care and treatment may vary depending on individual need and the benefits covered under member contract. Coverage is subject to the terms and conditions of the member benefit plan and state and federal law. Authorizations reviewed by Friday Health Plans are based on MCG® and UpToDate®. To confirm benefit coverage or request a copy of a clinical guideline used to support medical necessity decisions, please contact the Friday Care Crew by calling 844-805-5000

New Mexico Specific:

  • New Mexico Department of Health (NMDOH)
    • Website contains: 
      • COVID-19 & COVID-19 Vaccines
      • Mental Health, Substance Abuse, and Suicide Prevention
      • Maternal & Children Health
      • Injure & Infection Prevention
      • Chronic Disease

Behavioral Health Agencies

  • AGORA Crisis Center
    • 1-855-505-4505
  • New Mexico Crisis and Access Line
    • Crisis And Access Line
      • 1-855-622-7474
      • TTY Line: 1-855-227-5485
    • Peer to Peer Warmline
      • 1-855-466-7100
    • Healthcare Worker and First Responder Support Line
      • 1-855-507-5509
    • NM Connect App
  • Mental Health and Substance Abuse/Dependence

Cultural Diversity

Preventative Medicine


COVID-19 & COVID-19 Vaccines

Guidelines used by Friday to Approve Authorizations

Behavioral Health Agencies

Cultural Diversity

  • US Department of Health and Human Services
    • Website includes topics on:
      • Cultural & Linguistic Competency 
      • Health and Literacy
      • Minority Population/American Indian/Alaskan Native
      • Health Equity/Disparity
      • Prevention/Wellness/Medical Conditions
      • Mental Health & Substance Abuse
      • COVID-19 and COVID-19 Vaccine
      • Immunization
      • Poison Help
      • Maternal and Child Health
      • Agencies: SAMHSA, CDC, FDA, Indian Health Services, HRSA, etc.
    • Standards of Care for the Health of Transgender and Gender Non-Conforming people. World Professional Association of Transgender Health (WPATH)

Native Americans

Preventative Medicine

Primary Healthcare Provider