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2023 individual plans

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Health Insurance 101
We’ve outlined everything you need to know before diving into the health insurance shopping period. Now is the perfect time to brush up on your knowledge.

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  • Glossary Insurance terms, made simple. Definitions of common phrases that are important to know for understanding health insurance coverage
  • FAQ Answers to frequently asked questions about eligibility, enrollment, member support and more
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FAQ


 

Frequently Asked Questions


When is my premium payment due and how can I make a payment?

You will need to pay the following month’s premium by the 20th of the month before. You can make a payment through the automated phone system at 844-279-4335. Please have your invoice and method of payment handy—either credit card or bank account. Or you can also call the Friday Care Crew at 800-475-8466. Once payment is processed, you can request a receipt at questions@fridayhealthplans.com. You may also make payments and set up auto-pay on the Friday Member Portal.

Can I buy health insurance outside of the open enrollment period?

You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $51,040 annually qualify, as does a family of four earning less than about $104,800. Visit healthcare.gov

When is my premium payment due?

You will need to pay the following month’s premium by the 20th of the month before. You can either make your payment online through your Friday member portal, mobile app, or over the phone at 800-475-8466. You can also email questions@fridayhealthplans.com, and a friendly Friday Health Plans representative will call you back within a few hours. Just leave your name, phone number, and the best time to reach you.

Can I switch health plans during open enrollment?

Yes, open enrollment is the right time to switch from one health plan to another. To switch to Friday Health Plans from another health insurance company, you can enroll directly with us, your broker, or Connect for Health by the deadlines listed above. Be sure to cancel your other plan as well.

If you want to stay with Friday but want to change your plan or your personal information has changed, visit your Friday Member Portal to make those changes, or Connect for Health if you enrolled there originally. Or give us a call 800-475-8466.

Do I qualify for a government subsidy?

You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $50,000 annually qualify, as does a family of four earning less than about $103,000. Visit connectforhealthco.com to check—if you do qualify, you will enroll through Connect for Health.

How can I get reimbursed for out-of-pocket expenses?

To get reimbursed, please send a copy of your receipt and SuperBill (that you can request from your doctor) to questions@fridayhealthplans.com with your name, date of birth, phone number, and email.

For breast pumps, you can submit a receipt and prescription to questions@fridayhealthplans.com with your name, date of birth, phone number, and email.

How do I change my personal contact information?

If you purchased your plan on the exchange, please contact Connect for Health Colorado at 1-855-752-6749. If you bought your plan directly from Friday, please write us at questions@fridayhealthplans.com with your updated information.


Catastrophic

The Friday Catastrophic Plan is designed for folks under 30 years old who need the most basic of basics. It will be there for you in case of an accident or if you get really sick. You even get 3 free in-network primary care doctor visits at no cost when you’re feeling under the weather. Because this plan is focused on basic stuff, it has a pretty nice price tag!

 

Bronze plans

If you don’t go to the doctor very often and just want basic coverage without breaking the bank, one of the Bronze Plans is likely perfect for you. Even though it has a lower price tag, you’ll get some handy perks, including free Teladoc visits when you want to see a doctor without leaving your living room. And the Bronze Plus also includes unlimited in-network primary care and mental health visits.

Silver plans

The Friday Silver Plan is great for you or the family members on your plan (read: crazy kids, clumsy spouse) if you see the doctor a few times a year for whatever life throws at you, with a lower deductible if anything big happens. And this plan has unlimited in-network free doctor visits, virtual doctor visits and mental health visits, and $0 generic drugs to let you live life to the fullest.
 

Gold plans

If you tend to give your insurance card a good workout, a Gold Plan may be the way to go. The Gold Plan has the highest monthly premium, but is well worth it for anyone who has their eye on the lowest deductible offering. And this plan has unlimited in-network free doctor visits, virtual doctor visits and mental health visits, plus $0 generic drugs to manage health issues while giving you peace of mind.