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Frequently Asked Questions
Do I qualify for a government subsidy?
You might be surprised to learn you do qualify for financial assistance with your monthly premiums. Individuals who earn less than about $54,360 annually qualify, as does a family of four earning less than about $110,000. Visit Connect for Health to learn more.
When can I buy health insurance?
The annual open enrollment period starts on November 1. However, if you experience a “qualifying life event” at any time of year, you may be able to purchase health insurance. These events include getting married, divorced, moving, leaving a job, and more. You’ll need to provide documentation to prove your qualifying life event. For example, if you have a baby on July 2, you can enroll your child in your plan starting that day. Learn more about Qualifying Life Events and Special Enrollment Period details.
When is my premium payment due?
You will need to pay the following month’s premium by the 20th of the month before.
You can either make your payment online through the Friday member portal/ mobile app (this is the fastest method), or over the phone at 800-475-8466. You can also email firstname.lastname@example.org, and a friendly Friday Health Plans representative will call you back within a few hours. Just leave your name, phone number, and the best time to reach you.
How can I get reimbursed for out-of-pocket expenses?
To get reimbursed, please send a copy of your receipt and SuperBill (that you can request from your doctor) to email@example.com with your name, date of birth, phone number, and email.
For breast pumps, you can submit a receipt and prescription to firstname.lastname@example.org with your name, date of birth, phone number, and email.
How do I change my personal contact information?
If you purchased your plan on the exchange, please contact Connect for Health Colorado at 1-855-752-6749. If you bought your plan directly from Friday, please write us at email@example.com with your updated information.