Friday’s COVID-19 Member Support

As COVID-19 cases continue to rise this fall,  we want to remind Friday members that we will continue to take steps to ensure that you are supported and can access needed care during the ongoing threat of COVID-19.  Here is what you need to know about COVID-19 and your Friday plan:

$0 COVID-19 Testing and Treatment 

  • Friday Health Plans will cover testing and treatment of COVID-19 at no cost to members–no coinsurance and no copays.
  • Friday members can get $0 Teladoc visits. Members can use Teladoc to speak with a doctor by phone or video 24/7 at no cost. Doctors can answer member’s questions about the coronavirus, evaluate their health risk, and support members to help relieve symptoms, addressing both physical and mental health.

Connect with a doctor virtually with Teladoc

You can talk to a doctor by phone or live video at no cost through Teladoc. Doctors can answer questions about the coronavirus, evaluate your health risk and if you need medical testing provide support to help relieve symptoms, addressing both physical and mental health needs. Create a Teladoc account now.

  • If you’re new to Teladoc, review the FAQ’s on their website.
  • For the fastest support, access Teladoc through the mobile App or web
  • Traveling during the holidays? Be sure to have your Teladoc account set up, including completing your medical history on your account set up page. Completing your medical history ahead of time can accelerate visit requests.

Home health coverage 

For patients who, as determined by a medical provider, can be appropriately monitored and treated at home, outside a health care facility setting, carriers are reminded that they must provide coverage for necessary medical equipment and medications for in-home treatment. This may include the following durable medical equipment and medications as deemed medically necessary by the treating provider:

  • Pulse oximeter
  • Oxygen
  • Any medications determined to be medically appropriate for the treatment of COVID-19
  • Home infusion therapy
  • Electrocardiographs and cardiac monitors
  • Friday Health Plans will eliminate any prior authorization requirements and otherwise expedite requests for these home health services.

Assess your risk, and know testing rules

Not feeling will this year has certainly heightened worry and may send you running to the doctor for a coronavirus test at the first sign of a sniffle. Please exercise good judgement—it’s critical our ERs, urgent cares and doctor’s offices are for people who are truly sick and at risk. And let’s face it, hanging around a waiting room with sick people is the last place you want to be if you’re truly not sick.

Prescription refills

Friday Health Plans will cover an additional one-time early refill of any necessary prescriptions to make sure you have medications in the event you need to limit contact with others

The Obvious Stuff (But So Important)

Consider Changing Your Holiday Plans

As we approach the holidays, it’s important to keep your guard up as the doctors are predicting that the cases will get higher after Thanksgiving. Consider changing your Thanksgiving plans if they involve gatherings with people outside of your household or traveling to see higher risk family members.

If you do end up celebrating Thanksgiving with people outside of your household, Follow these CDC tips make your Thanksgiving safe including:

  • Wear a mask and safely store your mask while eating and drinking.
  • Limit the number of people in the food preparation area
  • Considering have an outdoor meal
  • Have one person serve food and use single-use options like plastic utensils.

Continue to Follow Social Distancing 

As the United States hits record COVID-19 hospitalizations and daily cases, it’s important to follow social distancing a and follow guidance from your state’s health department.  If you do socialize with others, consider an outdoor gathering and keeping it under 10 people. View the CDC guide on social distancing.

Wear a Mask

 The CDC recommends that people wear a mask in public areas, such as public transit, events, and any public space where you are around other people. Here are other tips to know when wearing a mask:

  • Wear masks with two or more layers to stop the spread of COVID-19
  • Wear the mask over your nose and mouth and secure it under your chin
  • Masks should be worn by people two years and older

For mask shopping guidance, how to clean a mask, and more information you need to know, visit the CDC website.

Access more COVID-19 resources and updates through the CDC.

As always, please get in touch with our friendly Friday Care Crew with any questions at


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