Member Support during the Coronavirus (COVID-19)

Here at Friday Health Plans, we’ve taken several steps to ensure our members are supported and can access needed care during the recent coronavirus threat.

We are following the Center for Disease Control’s (CDC) and the Colorado Division on Insurance’s response to the COVID-19 outbreak. Read on for how to stay safe and access a variety of medical resources.

Connect with Remote Doctor Resources for free--Sign up for Teladoc

For a limited time, Friday members can talk to a doctor by phone or live video at no cost through Teladoc. Doctors can answer questions about the coronavirus, evaluate your health risk and if you need medical testing, provide support to help relieve symptoms, addressing both physical and mental health needs. Create a Teladoc account now.

Assess your risk, and when to get tested

The news about coronavirus has certainly heightened worry and may send you running to the doctor for a coronavirus test at the first sign of a sniffle. Please exercise good judgement and follow the guidelines for testing below—it’s critical our ERs, urgent cares and doctor’s offices are for people who are truly sick and at risk. And let’s face it, hanging around a waiting room with sick people is the last place you want to be if you’re truly not sick. Here are the guidelines for testing:

  • You have a fever or symptoms of lower respiratory illness and have traveled to or have been in direct contact with someone who recently traveled to parts of the world where infection rates are high, or community spread is occurring, within 14 days of when symptoms started. See the list here.
  • You have a severe acute respiratory illness (e.g., pneumonia, ARDS) requiring hospitalization and without an alternative explanatory diagnosis such as the flu.

If you are tested for COVID-19, the costs will be waived, and you will not be charged a co-pay, deductible, or co-insurance.

As always, if you face a life-threatening illness or symptoms, head to your nearest emergency room.

Prescription refills

Friday Health Plans will cover an additional one-time early refill of any necessary prescriptions to make sure you have medications in the event you need to limit contact with others

Public health recommendations

The Colorado Department of Health and Environment has made recommendations for those looking for guidance on everyday actions, things to remember, understanding what populations are higher at risk, and advice for employers, event planners, and schools.

The obvious stuff (but still so important!)

Keep it clean

Clean your hands with soap and water for 20 seconds after being in public areas, and if you’re around someone who isn’t feeling well. Also, clean frequently touched objects. Here’s how to make your own hand sanitizer if there is none at your local store.

Avoid contact with sick people

Avoid close contact with people who are sick and avoid traveling to locations where there are outbreaks of the coronavirus. And if you get sick, stay home to avoid spreading the virus to others.

Access more COVID-19 resources and updates through the CDC.


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